Privacy Policy for Tangem.co.nz

Tangem.co.nz (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website https://tangem.co.nz, explore Tangem Wallet NZ products, or purchase our Tangem Cards.

1. Information We Collect

We collect personal information necessary to process your Tangem Wallet NZ orders, provide support, and improve our services. The types of information we may collect include:

A. Information You Provide Directly

Personal details: Name, billing/shipping address, email address, phone number.
Account information: Username and password (if you create an account).
Payment details: Payment card or bank information (processed securely via our payment gateway provider — we do not store full card details).
Communication: Messages or inquiries sent through our contact form, chat, or email.

B. Automatically Collected Information

When you visit our website, we automatically collect:

Device and browser data (IP address, operating system, browser type, version).
Website usage data (pages visited, time on site, referring URL).
Cookies and tracking technologies (see Section 8 below).

C. Information from Third Parties

We may receive limited data from:

Payment processors (e.g., Stripe, PayPal).
Analytics services (e.g., Google Analytics).
Advertising networks or social media platforms when you interact with our Tangem Wallet NZ ads or posts.

2. How We Use Your Information

We use your personal information for the following purposes:

To process and deliver your Tangem Wallet NZ orders.
To communicate about your orders, deliveries, or support requests.
To manage your account (if you register).
To improve our website, products, and customer experience.
To send promotional offers or updates related to Tangem Wallet NZ (only with your consent).
To comply with legal obligations under New Zealand law.

3. Sharing Your Information

We do not sell your personal data. We may share information only with trusted third parties who help us operate our business, including:

Payment processors (e.g., Stripe, PayPal).
Shipping providers (e.g., NZ Post, courier services).
Website hosting and analytics providers (e.g., Google Analytics, Cloudflare).
Marketing platforms (e.g., Mailchimp, Meta Ads) if you opt in to marketing.

All third parties are required to handle your data in compliance with the New Zealand Privacy Act 2020 and only for the purpose of providing their services to us.

4. International Data Transfers

Because we use global services such as payment gateways and analytics providers, your Tangem Wallet NZ information may be transferred or stored in other countries.
We ensure that any international transfers comply with privacy laws and that adequate safeguards are in place (such as standard contractual clauses or equivalent protection measures).

5. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

Access the personal information we hold about you.
Request correction of any inaccurate or incomplete information.
Withdraw consent for marketing communications at any time.

If you are an EU or UK resident, you may also have additional rights under the GDPR, including:

Data portability and erasure (“right to be forgotten”).
Restriction or objection to certain processing.

To exercise your rights regarding your Tangem Wallet NZ information, please contact us using the details in Section 10 below.

6. Data Retention

We retain your personal information only as long as necessary to:

Fulfil the purpose for which it was collected, or
Comply with legal, accounting, or reporting obligations.

For example:

Order information is retained for 7 years for tax and accounting compliance.
Inactive account data may be deleted after 24 months of inactivity.

7. Data Security

We use appropriate technical and organisational measures to protect your Tangem Wallet NZ data, including:

SSL encryption on all website transactions.
Secure payment processing via PCI-DSS–compliant providers.
Regular malware scanning and security audits.
Limited employee access to personal information.

Despite these measures, no system is entirely secure. You share information with us at your own risk.

8. Cookies and Tracking Technologies

Tangem.co.nz uses cookies and similar technologies to improve your browsing experience.
Cookies help us:

Recognise returning visitors.
Analyse website traffic.
Store items in your Tangem Wallet NZ shopping cart.

You can manage or disable cookies in your browser settings.
For analytics, we may use Google Analytics, which collects anonymised data in compliance with its Privacy Policy.

9. Email and Marketing Communications

If you opt in to receive marketing emails, we may send you updates about new Tangem Wallet NZ products, offers, or promotions.
You can unsubscribe at any time by clicking the “Unsubscribe” link in our emails or contacting us directly.

We will never send spam or share your email with unauthorised third parties.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Tangem.co.nz
📧 Email: contact@tangem.nz
📍 Address: Albany, Auckland 0752, New Zealand
🌐 Website: https://tangem.co.nz